Privacy Policy
Open Flow Inc ("Open Flow," "we," "us") operates https://openflowdigital.com. This policy explains what personal information we collect through the site, how we use it, and the choices you have.
Information we collect
Information you give us. When you fill out a form on our site (for example, to request an assessment, book a discovery call, or ask about a job), we collect what you enter. This usually means your name, email address, company, phone number, and your message.
Information collected automatically. When you visit the site, we and our service providers collect your IP address, browser and device type, the pages you view, how you got to our site, and how you interact with our pages and emails. We use cookies and similar technologies to do this (see "Cookies" below).
Information from other sources. We may add to what we know about you with business contact information from public sources, such as LinkedIn or your company's website, or from partners like HubSpot when you're referred to us.
How we use your information
We use it to:
- Respond to your inquiries and deliver the services you ask for
- Send you information about our services, insights, or events (you can unsubscribe at any time)
- Understand how visitors use our site so we can improve it
- Review job applications
- Protect the site and prevent spam or fraud
- Meet legal and contractual obligations
Cookies and tracking
Our site is hosted on HubSpot, which sets cookies to track visits and connect form submissions to browsing activity (for example, __hstc, hubspotutk, __hssc, and __hssrc). [We also use Google Analytics / Google Ads / LinkedIn Insight Tag / Meta Pixel] to measure site traffic and the performance of our advertising.
You can manage your choices through our cookie banner or block cookies in your browser settings. Some site features may not work properly without them. You can learn more about HubSpot's cookies at https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser.
Do Not Track. Our site does not currently respond to browser "Do Not Track" signals. [We do honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising.]
How we share information
We do not sell your personal information. We share it only:
- With service providers that help us run our business, such as HubSpot (CRM, website hosting, and email), [Google, LinkedIn, scheduling tools, email providers]. They may use your information only to provide services to us.
- For legal reasons, when the law requires it or when we need to protect our rights, our users, or the public.
- In a business transfer, such as a merger or acquisition, under the protections described in this policy.
Embedded content
Some pages include content from other sites, such as videos or social posts. Those sites may collect data about you as if you visited them directly, especially if you're logged in to them. Their own privacy policies govern that data.
How long we keep your information
We keep contact and inquiry information for as long as we have an active or potential business relationship with you, and as needed for legal, accounting, or security purposes. We delete or anonymize it when we no longer need it.
Your rights and choices
Depending on where you live, you may have the right to:
- See the personal information we hold about you
- Correct information that's wrong
- Ask us to delete your information
- Opt out of marketing emails, using the unsubscribe link in any email
- Opt out of targeted advertising or "sharing" as defined by California law
California residents: Under the California Consumer Privacy Act (as amended by the CPRA), you have the rights listed above, and we will not discriminate against you for using them. Within the last 12 months, we collected identifiers, commercial information, internet activity, and professional information for the purposes described above. We do not sell personal information or use sensitive personal information.
EU/UK visitors: We process your information based on your consent, our legitimate interest in responding to inquiries and running our business, or the steps needed to enter into a contract with you. You may also file a complaint with your local data protection authority.
To make a request, email us at privacy@openflowdigital.com. We may need to verify your identity before we respond.
Client data
When we do HubSpot or other work for our clients, we may handle data that belongs to those clients. That data is processed under our agreements with each client and is governed by the client's own privacy policy, not this one.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or system is completely secure, though, and we can't guarantee absolute security.
Children's privacy
Our site is meant for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the effective date above, and we'll provide additional notice for significant changes.
Contact us
Open Flow Inc
hello@openflowdigital.com